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Items tagged with "energy suppliers"

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Whitepaper
March 20 2022
This whitepaper was originally published in November 2021 and was updated in March 2022. The current response to the energy crisis can be characterised as short term and tactical, largely focusing on: Trying to limit the effect of wholesale energy price rises on customers’ tariffs Securing new and additional sources of natural gas and fossil...
Close up view of a laptop with a business chart on the screen.
Webinars
Social or peer comparisons are used in ~30% of more advanced energy insights apps in Europe today. But current solutions could do more to better engage residential customers. In this webinar, hosted by Delta-EE’s Energy Insights + team, we will be sharing recent research highlights and new thinking in how to develop social comparison tools...
Customer satisfaction survey, person filling in a customer survey on a laptop
Whitepaper
May 3 2021
In this viewpoint we look at how service providers can create compelling remote diagnostics propositions for the private homeowner segment.
Close up focus on employee hand holding tablet
Webinars
Interest in real-time energy data is intensifying in Europe as it overcomes key data processing challenges with smart meter data around data timeliness, granularity as well as availability in some countries. In this webinar we will explore leading use cases in the residential market and answer key questions, including: • How developed is the consumer-facing...
Financial business company charts
Webinars
DSOs are facing an ongoing challenge: They need to ensure the quality of electricity supply, while at the same time facilitate the energy transition by allowing an increasingly large volume of renewable energy into their networks. This webinar will look at what those challenges to the quality of supply look like and what are some...
illustration showing a laptop computer and a happy customer
Blog
December 16 2020
2020 has been a year like no other. It’s hard to remember what the news covered before the Covid-19 crisis. Businesses have been challenged, with job losses and restructuring commonplace, and lockdowns across the world have put countless things on hold. That said, the energy transition has continued to gather pace. New entrants continue to enter the market,...
Customer satisfaction survey, person filling in a customer survey on a laptop
Webinars
As the energy transition accelerates, energy companies are focussing more and more on customer engagement to pivot from commodity-based sales strategies towards energy services. Applying game thinking and mechanics to improve customer experience and boost business performance is a relatively new customer engagement concept in energy. With guest speaker Jeremy Woolley, Head of Utility Projects...
Close up focus on employee hand holding tablet
Whitepaper
October 10 2020
Businesses who don’t engage now risk getting left behind and being subject to increased costs and challenges to meet overall long-term sustainable goals. While organisations that take control of their energy will open up to new exciting opportunities in reducing costs and become more sustainable. The energy system is undergoing a massive transformation which will...

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