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Items tagged with "customer engagement"

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Blog
David Trevithick, Principal Analyst and manager of our Energy Insights + Research Service, joined Eliq for a webinar on Understanding the commercial value of energy insights. Read a summary of the webinar on the Eliq website.
Close up view of a laptop with a business chart on the screen.
Webinars
Social or peer comparisons are used in ~30% of more advanced energy insights apps in Europe today. But current solutions could do more to better engage residential customers. In this webinar, hosted by Delta-EE’s Energy Insights + team, we will be sharing recent research highlights and new thinking in how to develop social comparison tools...
young man looking at a graph on a laptop
Webinars
Social or peer comparisons are used in ~30% of more advanced energy insights apps in Europe today. But current solutions could do more to better engage residential customers. In this webinar, hosted by Delta-EE’s Energy Insights + team, we will be sharing recent research highlights and new thinking in how to develop social comparison tools...
Close up focus on employee hand holding tablet
Blog
September 7 2021
I recently wrote about reframing the energy transition narrative, discussing the need to engage customers in order to bring them on the journey from having to buy commodity-based products based on price, to wanting to buy energy services based on value. But what does that path to customer engagement look like and what role does...
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Report Summary
February 21 2021
The data hub to understand consumer attitudes and preferences on innovative energy propositions in Europe Delta-EE presents an ambitious study looking at consumer attitudes and behaviours towards 52 innovative energy products and services across Europe, across six key European countries and six attitudinal groups. Do you want data that challenges or validates or inspires your...
Paperwork and hands on a board room table at a business presentation or seminar.
Whitepaper
February 2 2021
For an effective energy transition the use of renewable energy sources is not enough. A wide adoption of energy efficient technologies and behavioural change is needed to unlock the real potential of distributed renewable energy sources. However, innovation and technologies alone are not enough to convince energy customers to buy products that would accelerate the...
Customer satisfaction survey, person filling in a customer survey on a laptop
Webinars
As the energy transition accelerates, energy companies are focussing more and more on customer engagement to pivot from commodity-based sales strategies towards energy services. Applying game thinking and mechanics to improve customer experience and boost business performance is a relatively new customer engagement concept in energy. With guest speaker Jeremy Woolley, Head of Utility Projects...
Woman checking account statement of her digital investment on her mobile phone
Blog
May 18 2020
With rising customer expectations, stronger competition in energy retail markets and a shift from commodity to energy services, residential customer engagement becomes an important component of success for energy suppliers. They are looking to energy insights services as a critical tool for customer engagement and to unlock opportunity for new energy services. Delta-EE’s energy insights...

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