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Consultancy

Energy Services Providers

Traditional operation and maintenance services and energy procurement services have characterised the energy services market for many years, but the energy transition, growing customer engagement with energy, and increasing pressure on customers (in particular C&I customers) to decarbonise is leading to customers expecting and engaging with more holistic services and more outcomes focused services.

Energy services and solution providers are expanding their offerings (exploring e.g. Heat as a Service or Energy as a Service offerings) and are increasingly moving towards offering X-as-a Service to meet the wide and varied needs of their customers, and to be the one-stop-shop for their customers.

These new and emerging service offerings are more complex, can carry more risk and require business models to evolve. We are seeing more ‘verticals’ coming together (energy, technology manufacturing, insurance, financing, connectivity / communication, etc.) and more complex business models and partnerships developing.

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Hands holding tablet on blurred automation machine as background

Energy services providers need to understand how policy and regulations will influence actions of their customers, how future consumption and technology deployment will evolve, the needs and expectations of their customers, and the appeal of different service offerings.

We help energy services providers understand customers – needs, pain points, willingness to spend, preferences for types of offerings – and which customer segments are most relevant for different offerings. We also support energy services providers in understanding the current and potential future value available in Services markets. Covering different countries, service offering types, end customer segments, the evolving value chain and where they should be active within it.

We identify potential strategic options for energy services, from service provision to business model to potential partnerships – what should they do, who should they target, where, and what business models should they adopt.

Our projects explore the breadth of service offerings currently available and emerging, customer appetite for services, the competition, market value. We help identify, understand and benchmark key players in the rapidly changing, crowded market.

Stephen Harkin
Stephen Harkin, Head of Consulting Business Development

The Energy Services landscape is evolving and becoming more complex. Customers are more engaged than ever with energy, are expecting more holistic service offerings and with growing pressure on them to decarbonise, we expect customer demand for more complete service offerings grow rapidly.

Energy solution providers are increasingly exploring the need to, and how to, expand their service offering to remain relevant for their customers and to remain or become a trusted one-stop-shop. Remaining close to customers to understand their needs, wants and expectations, building the right partnerships, skills and capabilities, and staying on top of policy, regulations and technology developments will be key to developing the right solutions

CAse Studies

Examples of our insight and collaboration

Focus closeup EV car and charger with blur background for progressive concept
An assessment of the market opportunity for Software-as-a-Service (SaaS) solutions to support EV chargepoint and heat pump installations

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